Training FAQ

Frequently Asked Questions

Here, we address common queries to help you better understand what to expect. Whether you’re curious about the curriculum, duration, prerequisites, or the support available, this guide is designed to provide clear and concise answers. Discover how our Bootcamp can help you achieve your goals and kickstart your journey toward success.

Why isn't my name not appearing on the ANZTB Certified Tester List?

To be included on the ANZTB Certified Testers list: Certified Testers – Australia & New Zealand Testing Board – ANZTB

Ensure that you complete and return the consent form. This will be issued by iSQI, and is included in your results email from: [email protected]. The ANZTB cannot publish names to the Certified Tester list without a completed consent form returned. If you did not complete the form at the time of your exam, a copy of the form can be downloaded here: Consent – Certified Testers List (Current).

If you attained your certification before 1st August 2020, or through another examination body. Complete and return the following form, along with proof of your certification: Certified Testers List Consent Form (ISTQB Other Certification)

Note: A processing fee may be applicable.

When purchasing an exam voucher, you can choose the 2TRY option. For the 2TRY voucher you will pay an extra 25% with your initial order. If you don’t pass your exam on the first attempt, you can retake it once at no additional cost.

This offer is only available on selected products. Please note that you must request your free retake within 90 days of your initial exam. One of the advantages we’ve observed is that candidates tend to feel more relaxed during their exams.

To modify your ISTQB certificate, please contact iSQI directly at [email protected]. They are responsible for issuing and updating certificates. Unfortunately, we cannot make changes to certificates.

Each exam includes questions designed to assess a candidate’s knowledge and understanding of the topics outlined in the learning objectives for the respective ISTQB® syllabus. Each learning objective is associated with a K Level, indicating the depth at which you will be examined on that objective.

The specific learning objective levels are listed at the beginning of each chapter of the syllabus and are classified as follows:

  • K1: Remember
  • K2: Understand
  • K3: Apply

For example:

Level 1: Remember (K1) – The candidate will recall, recognize, and remember a term or concept. Examples:

  • “Identify typical test objectives.”
  • “Recall the concepts of the test pyramid.”
  • “Recognize how a tester adds value to iteration and release planning.”

Level 2: Understand (K2) – The candidate can select reasons or explanations for statements related to the topic and can summarize, compare, classify, and provide examples for the testing concept. Examples:

  • “Classify the different options for writing acceptance criteria.”
  • “Compare the different roles in testing” (identify similarities, differences, or both).
  • “Distinguish between project risks and product risks” (differentiate concepts).
  • “Exemplify the purpose and content of a test plan.”
  • “Explain the impact of context on the test process.”
  • “Summarize the activities of the review process.”

By understanding the K levels, you can gauge the depth of study required for each objective, which aids in effective revision.

Your exam voucher is valid for one calendar year from date of purchase. If you do not use it with that period, you will need to purchase a new voucher as the expire dates cannot be extended. So please plan your study accordingly to allow plenty of time to take the exam successfully before the expiry date.

Your Certificate of Completion will be available once you’ve finished 100% of the course. After completing the final activity, please allow 10–15 minutes for the certificate to be generated by Planit Academy.

To access your certificate:
1. Enter the Certificate activity within the course.
2. Click View.
3. Once this is done, your certificate will appear in the My Certificates section.

If you do not get it after a day, please contact [email protected] and we will investigate.

This message appears when the SCORM player in Moodle detects a weak or interrupted internet connection. It warns that continuing the activity may result in unsaved progress.
To avoid losing progress:

  1. Exit the SCORM activity.
  2. Check your internet connection (use a stable Wi-Fi or wired network).
  3. Clear your browser cache or try a different browser (Chrome or Firefox recommended).
  4. Return to the activity once your connection is stable.
  5. If accessing the eLearning from your workplace or company device, contact your IT support team to check for server performance, firewall restrictions, or browser compatibility.
 

If the issue persists, contact [email protected] for further support.

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