GenAIQualityEngineeringUKPostOffice
The UK Post Office scandal now seared into public consciousness via recent media coverage exposed a chain of systemic failures: defective code, unauthorised system access, ignored evidence, and failed governance that ruined lives.
Want a closer look at what we covered? Access the full presentation deck to revisit the key insights, data points, and recommendations shared by our experts.
What happens when governance fails — and technology goes unquestioned?
> Over 900 prosecutions> Nearly 1,000 people wrongfully convicted, imprisoned, and bankrupted> Compensation now exceeds £663m, paid to more than 4,300 claimants > Total allocation set at £1.8 billion> At least 13 individuals took their own lives> £132 million in legal fees
We’ll explore how Second Sight UK uncovered the failures across flawed code and defects, unauthorised remote access, and lack of governance – and how independent assurance and embedded quality engineering could have surfaced the issues early, and how the same principles must now be applied to algorithms, data, and autonomous decision systems.
A compelling call for leaders to rethink how they design, test, and trust critical systems — from financial software to generative AI — before the next scandal unfolds.
Drawing on insights from the public inquiry, Planit’s expertise in Quality Engineering and Risk Intelligence, and Second Sight UK’s investigative experience, this session explores how to prevent a ‘Horizon-style collapse’ – especially in the age of AI.
You’ll gain powerful insights into:
How poor system quality, weak governance, and broken incentives led to one of the world’s largest miscarriages of justice.
The warning signs every executive should recognise — and why early intervention matters.
The essential role of independent quality assurance, internal audit, and whistleblowing pathways.
How to build resilient systems, risk frameworks, and a culture that puts truth and transparency first.
Practical steps to safeguard your organisation from its own “Horizon moment.”
This is more than a case study — it’s a wake-up call for leaders responsible for technology, governance, and risk. Learn how to turn lessons into lasting prevention, with real-world strategies that combine Planit’s Quality Engineering expertise and Second Sight’s investigative insight.
- Second Sight -
- Planit-
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