Lessons from the UK Post Office Scandal in the AI-era: Webinar

The UK Post Office Scandal — now seared into public consciousness through its recent TV dramatisation — exposed a chain of systemic failures: defective code, unauthorised system access, ignored evidence, and broken governance that destroyed lives. This session revisits the scandal as a powerful reminder of what happens when technology goes untested, unchallenged, and ungoverned — and why those lessons are even more urgent in today’s AI-driven world.

The UK Post Office Scandal: A Wake-Up Call for AI-Era Quality, Risk and Governance

Date:
Tuesday, 9 Dec, 2025

Time:
11 –11:45 AM AEDT / 1 – 1:45 PM NZDT

Platform:
Hosted live on Microsoft Teams
(No Teams account required to join)

Duration:
45 minutes including live Q&A

What happens when governance fails — and technology goes unquestioned?

> Over 900 prosecutions
> Nearly 1,000 people wrongfully convicted, imprisoned, and bankrupted
> Compensation now exceeds £663m, paid to more than 4,300 claimants
> Total allocation set at £1.8 billion
> At least 13 individuals took their own lives
> £132 million in legal fees

We’ll explore how Second Sight UK uncovered the failures across flawed code and defects, unauthorised remote access, and lack of governance – and how independent assurance and embedded quality engineering could have surfaced the issues early, and how the same principles must now be applied to algorithms, data, and autonomous decision systems.

A compelling call for leaders to rethink how they design, test, and trust critical systems — from financial software to generative AI — before the next scandal unfolds.

What We'll Cover:

Drawing on insights from the public inquiry, Planit’s expertise in Quality Engineering and Risk Intelligence, and Second Sight UK’s investigative experience, we’ll discuss how organisations can strengthen governance, culture, and oversight to prevent similar failures.

You’ll gain powerful insights into:

How poor system quality, weak governance, and broken incentives led to one of the world’s largest miscarriages of justice.
The warning signs every executive should recognise — and why early intervention matters.
The essential role of independent quality assurance, internal audit, and whistleblowing pathways.
How to build resilient systems, risk frameworks, and a culture that puts truth and transparency first.
Practical steps to safeguard your organisation from its own “Horizon moment.”

This is more than a case study — it’s a wake-up call for leaders responsible for technology, governance, and risk. Learn how to turn lessons into lasting prevention, with real-world strategies that combine Planit’s Quality Engineering expertise and Second Sight’s investigative insight.

Lessons from the UK Post Office Scandal in the AI-era: Webinar

The UK Post Office Scandal: A Wake-Up Call for AI-Era Quality, Risk and Governance

What We'll Cover:

Lee Mauger

Director, ANZ

Your Hosts:

Russell Ewart

General Manager, Central/NZ

Register Today