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Ballance Agri-Nutrients Case Study – Committed to Improvement

How Ballance used our testing to improve its customer experience, gain more business, and win a SAP Innovation Award.

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Background

Ballance Agri-Nutrients turned to Planit for testing of its MyBallance online platform. Find out how this resulted in an improved customer experience based on 100% positive feedback, in-turn helping them to win more business.

Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative that helps its customers to farm more productively, profitably and sustainably.

One of its recent digital products is MyBallance, a new online platform designed to make it much easier for customers to do business with the co-operative. MyBallance contains all fertiliser information in one secure place, enabling fertiliser orders and management decisions on any device – desktop, laptop, tablet or mobile – at any time.

Solution

“If you’re looking for professional individuals, Planit’s the place to go. They’re a key part in our journey and our success.”

Liam Gallacher
Programme Management Officer, Ballance Agri-Nutrients

Programme Management Officer, Liam Gallacher, manages the testing aspect of the new platform.

“I received trusted recommendations from two members of our leadership team who’d had experience with Planit, so I was comfortable to approach them and get the conversation started. From that first meeting, there were two main reasons why I decided Planit was the right choice of testing partner for us.

  1. The view they had of the wider technology immediately told me they’re not a body shop. They’re interested in the business and being constructively involved. They genuinely wanted to know and collaborate in our best interests.
  2. Their flexibility in working around a budget to suit. This particularly useful to us since we had non-existent internal capability.

“I’m pleased we selected Planit as our testing partner for a number of reasons, including:

  • Their methodical professional approach to testing. From the get-go, Planit wanted the outcome to be successful.
  • Their ability to engage in aspects of the business. It’s not just about testing and they contribute value about quality too.
  • They weren’t afraid to raise issues to prevent problems. The wider project also benefited from awareness of the broader implications.
  • Highly dependable, eager and approachable Planit people that were willing to take on ad-hoc aspects in our best interests. Nothing was too much trouble and they really felt like a part of our team.

Key Outcomes:

Improved visibility of risk position with proactive strategies offered to address any issues.

Improved customer experience based on 100% positive feedback.

More business gained and higher customer uptake from the increased product quality and ease of use.

SAP Innovation Award winner in the “Best Run” category.

A mutual partnership

“Planit has delivered a high quality, consistent and repeatable plan for testing to take us well into the future. The relationship is a mutual partnership and not a simple vendor relationship.

“The impact and value of this partnership can be seen in the benefits we receive through their testing capabilities. These include:

  • Visibility of our risk position with proactive strategies offered to address any issues.
  • Improved customer experience based on 100% positive feedback.
  • Increased product quality and easy access helped us gain way more business since the platform was launched, and customer uptake figures are considerably higher. We’ve also received strong feedback from customers saying they love the features. Receiving the global innovation award from SAP was wonderful recognition too.
  • Planit is committed to continuous improvement, both ours and theirs. They have proven their commitment constantly and we have a high level of confidence in their ability to deliver.
  • We plan to develop automated processes and tools with Planit’s help.

An easy recommendation

“If you’re looking for professional individuals, Planit’s the place to go. They’re a key part in our journey and our success. For those reasons and more, we’re continuing with them moving forward.”

Liam Gallacher
Programme Management Officer, Ballance Agri-Nutrients
Mt. Maunganui, New Zealand

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“We knew that if we wanted to deliver at speed and keep up with the market, we are going to need a quality test service. Planit has guided us all along that journey. They’ve helped us choose our automated test tool and provided resources to guide the build of those test scripts, to prioritise them, and also to keep our manual testing in line.”

Anita Grenside
Applications Manager, Ballance Agri-Nutrients

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