Retail

Today’s retailers must constantly innovate to meet growing customer demands and drive efficiencies across modern delivery models. As experts in quality engineering, Planit possess the retail experience necessary to help you ensure your systems act as one and deliver a consistently great end-to-end customer experience across digital and physical channels.

Engage Shoppers and Drive Efficiency

A successful omnichannel strategy enables retailers to engage its customers across channels including brick-and-mortar stores, websites and mobile apps, social media platforms, and more. It can enable a more personalised experience, enhance the effectiveness of online platforms, drive traffic in-store, and increase cost efficiencies by effectively collecting and managing customer, inventory, and logistics data across channels.

In this competitive landscape, retailers are continuously modernising and customising their omnichannel systems, integrating innovative new technologies to drive efficiency and engagement. Whether using Salesforce Commerce Cloud (SFCC), SAP, Microsoft Dynamics 365, Manhattan or more, Planit can help you build quality into your systems and ensure they work reliably and responsively, delivering the experience your customers expect.

Delight Your Customers

Retailers are in a constant race to attract new customers, upsell, and drive loyalty. This has led to substantial investment in technologies to enhance customer experience, provide real-time information, shorten fulfillment times, and maintain competitive pricing.

Drive Cost Savings

With the right systems and information, retailers can unlock significant cost efficiencies. One client saved over 20% on shipping costs by implementing a cloud-based order management solution that optimised the allocation of orders based on proximity to customers.

Innovate with Confidence

As retailers enhance their digital platforms and update/ upgrade their systems, they must maintain a keen focus on quality, customer experience, and speed to market. Failure to do so can damage consumer confidence and result in loss of sales.

How Can We Help?

We’re quality specialists. We’ve perfected the digital customer experience. We make every interaction seamless, so your customers stay, not stray.

A Consistently Great Experience

Today’s retailers are focused on enhancing their customer experience by providing personalisation, gamification, real-time information, and experiential innovation, such as AR. Our digital quality specialists can ensure your apps provide a consistent and immersive customer experience across web, mobile, and other consumer devices.

Speed and Scalability

Retail requires 24/7 availability, leveraging cost-effective cloud solutions that scale automatically to meet shopping peaks and troughs. Our performance testing experts can ensure your systems perform well under different use conditions, and levels of traffic and load, to mitigate the risk of downtime, lost revenue, and unhappy customers.

Functions as Intended

Whether it’s your ERP or any multitude of integrated systems, every retailer must configure and customise these technologies to match their needs. Our QA specialists can provide functional testing to ensure your solutions continue to work as intended, and that the business can take advantage of new features as they become available.

Automate and Repeat

It is paramount that retailers have a robust regression test suite that can be utilised frequently and efficiently as systems are updated. Planit customers benefit from our test automation solutions and accelerators to enable compliance with product release schedules and provide rapid feedback in respect of quality and stability.

Seamless Integration

As many retailers shift towards distributed cloud solutions, this has also resulted in further investment into integration applications. Planit can help you accelerate successful integration using our automation, service virtualization, performance, integration and API testing solutions, enabling you to go-live with confidence.

Ready for Anything

Real-time monitoring of things such as customer journeys and orders is key to ensure no interruptions in your systems. Our performance engineers can help you identify which systems require monitoring and provide operational acceptance testing to ensure the readiness and resilience of your systems, enabling instant alerts to achieve swift fixes.

Safe and Secure

Your applications and infrastructure are under constant threat of cyberattacks. A simple vulnerability can enable cyber criminals to intercept data transfers, access customer data, or deface your systems. Our security testing specialists can help you protect your systems, data, and reputation by identifying and remedying vulnerabilities before they can be exploited.

Accessible by All

With approximately 15% of the world’s population living with some form of disability, not all people are able to shop in-store or online the same way. Our accessibility testing specialists can help you deliver an inclusive experience, ensuring your digital systems are usable by all customers, no matter their location, device, ability, or disability.

POS Testing

Smooth and speedy transactions are critical to customer satisfaction. We specialise in testing your POS systems and work with you to define effective test strategies and automation tooling that reduce costs and boost productivity, so your checkouts are always fast, reliable, and seamless.

Market Leaders Choose Planit

Find out how this department store re-platformed its POS, OMS, Loyalty, Gift card, and eCommerce systems.

Successful, on-time roll-out of POS upgrade to 47 stores.
60% automated test coverage.
$7,000 saved per release cycle from test automation.

“The testing experts from Planit quickly gain the respect for the roles they play and the value they bring to become well embedded in our projects. They are very flexible and are well equipped to deal with change as projects slow or go faster.”

Find out how this optical retail chain enhanced its business services by replacing its Drupal system with Azure DevOps.

Successfully deployed Azure DevOps without P1/P2 issues.
Delivered with no reduction in scope and minimal disruption.
Adopted a “shift left” mindset.

Find out how this footwear and clothing company used ecommerce to put the customer at the centre of its business.

First release of new technology stack delivered in five months.
Second and third releases achieved similar milestones.
Almost no reductions in scope for the overall implementation.

Enquire Now

Keen to enhance the effectiveness of your ecommerce platforms and enhance the in-store experience? At Planit, we have helped countless retailers transform their shopping experience across digital and physical channels by building quality into their systems, and ensuring they work reliably and responsively.

Contact us to find out how we can help you unlock efficiencies with modern delivery models to deliver the experience your customers expect.