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Terms & Conditions

Terms & Conditions

Terms & Conditions

Services & Solutions Delivery

Planit’s consultancy services are delivered on a timeframe agreed with the client. Planit’s classroom training is delivered at the dates scheduled subject to bookings. Planit’s online self-study courses are delivered via our online platform with log-ins provided within one working day of purchase.

Web & App Testing Packages

Planit's Off-site Web & App Testing Packages are serviced by our fully managed service solution designed for smaller projects. Contact us for more terms and conditions around our fixed-price packages.

Training Bookings

Training is organised and controlled by Planit Test Management Solutions Pty Ltd (ABN 61 079 209 135) who reserve the right to make any amendments to course schedules, dates and locations and will make every effort to notify delegates within a reasonable period of time. However, Planit is not responsible for personal travel, accommodations, or other incidental expenses in connection with changes to a course. No voice or visual recordings are permitted in any of Planit’s training sessions.

Payments, Refunds & Cancellations

  • Payment can be made by credit card, cheque or bank transfer.
  • Any training specials or discounts cannot be used in conjunction with any other offer and do not apply to exams.
  • All classroom courses must be paid in full no less than 14 days before the commencement date of the course.
  • Failure to present for a registered classroom course will be charged in full.
  • Classroom course attendee substitutions may be made at any time prior to commencement of the course, without penalty.
  • For classroom courses, cancellations made within 14 days of course commencement will be charged in full. Refunds are available outside this period.
  • For online self-study courses, log-ins are provided for our online portal within one working day of receiving payment. Refunds are available if requested within this same period.
  • For online self-study courses, log-ins are valid for 6 months from date of issue with the exception of our 12 month course packages, such as the Unlimited Certification Bundle.
  • All pre-paid exams must be redeemed within 12 months of the date of purchase.

Transfer Fee

Transfers to alternate courses are possible where places are available. A transfer fee of 20% of the course price (excluding exam fee) will apply to any clients that reschedule their course booking within 14 days prior to the original course commencement date.

Planit Offers

ISTQB Foundation Certificate Pass Guarantee

Under our pass guarantee, participants in Planit's ISTQB Foundation Certificate courses who are unsuccessful in passing their certification exam will be able to re-sit the course free of charge.

  • The participant must show proof of attending our free revision session within six months of taking the course.
  • The participant must show proof of attempting and failing the ISTQB exam.
  • Online course participants will be granted an additional 6 months access to the ISTQB Foundation course.
  • Classroom course participants have the option of redeeming 6 months access to the online ISTQB Foundation course or re-sitting the course in a classroom format based on a date that is publicly scheduled and confirmed.

Planit Academy Course Bundle

  • Bundle is non-transferable, only allowing one student login per license
  • Bundle includes an ever-growing range of (20+) online self-study courses as defined on the Planit Academy page
  • Instructor-led courses not included in the price and are subject availability
  • Exams are not included in the package, available for purchase separately
  • Exam pricing varies between courses and can be seen on our course pages
  • Course specials do not apply to the bundle unless stated in the offer terms

ISTQB Course Bundle

  • Bundle is non-transferable, only allowing one student login per license
  • Bundle includes the ISTQB Foundation, ISTQB Agile Tester Extension, ISTQB Advanced Test Analyst and ISTQB Advanced Test Manager courses
  • All included courses are their online self-study versions
  • Exams are not included in the package, available for purchase separately
  • Exam pricing varies between courses and can be seen on our course pages
  • Course specials do not apply to the bundle unless stated in the offer terms

Training Vouchers

All Planit vouchers are only valid for purchases made directly with Planit. This offer is valid for classroom, live online or online self-study course bookings. It cannot be used for already discounted courses. There is a limit of one voucher per course. Voucher cannot be used to pay for exams. Courses are subject to availability. Voucher cannot be used for the following courses:

  • Risk Based Testing - via online self-study
  • Selenium & Cucumber Foundation - via online self-study

In-house Training

  • Partner discounts are available based on partner tier.
  • Other training specials and discounts do not apply unless stated otherwise.
  • Bulk discounts may be available at the discretion of the Training Director.
  • Travel costs may apply for in-house training to certain areas.
  • Please specify how many exams you wish to purchase, if any, as exams are not included in the course price unless otherwise stated.
  • Contact us for a custom quote.

Partner Training Discounts

  • Partner tiers are re-evaluated on a 6 monthly basis, based on the past year's spend.
  • Partners can request for their partnership tier to be assessed if spending has changed.
  • Discounts are not available retrospectively for courses purchased before attaining a partnership tier.
  • Exams are not included in the course price unless stated otherwise.
  • Discounts are not available for exams.
  • Partner discounts cannot be used in conjunction with any other specials and discounts.
  • If a training special exceeds your partner savings, partners are eligible for the higher level saving.

$175 Off Voucher

  • Attendees receive a $175 off voucher for their next course.
  • A voucher received when booking a course must be used within 12 months.
  • Voucher is not available retrospectively for courses purchased in the past.
  • Voucher cannot be used to purchase just an exam.
  • Voucher cannot be used in conjunction with any other specials and discounts.

Corporate Training Credits

  • To buy, redeem or check your credit balance, simply contact training@planit.com
  • Credits must be used within 12 months of purchase or they will expire.
  • Credits are valid for any training product purchased directly from Planit.
  • Credits cannot be used for training in other countries.
  • Credits cannot be used in conjunction with any other discounts.
  • Classroom, live online and online self-study course prices are as marked at time of redemption.
  • Credits can be used to purchase exams when bought with their matching course, not independently.
  • Travel costs may apply for in-house training to certain areas.

EOFY Training Special

This 15% off training special is only valid for purchases made directly with Planit. The offer applies for publicly scheduled classroom and live online courses, as well as our online self-study courses and subscription bundles. It does not apply to exams. This discount cannot be used in conjunction with any other offer. Courses are subject to availability. Offer expires 30 June 2021.

Stocking Stuffer Special

Stuff your stocking this Christmas by booking your next course with Planit. Book and pay for your course by 23 December 2021 to get a Chromecast with Google TV included free. Further conditions are below:

  • Cannot be used in conjunction with any other discounts, offers, vouchers or credits.
  • One gift is granted per eligible course or subscription purchased, to be distributed at the discretion of the booking contact.
  • Eligible courses include those live online courses, online self-study courses, and subscriptions for our Planit Academy Bundle and ISTQB Course Bundle. For view eligible course dates up until 30 June 2022, visit our full course schedule.
  • The gift does not apply for purchases of our Risk Based Testing course, Selenium Essentials course, or any exams, including the ISTQB Foundation exam with free online course.
  • To be eligible, courses must be booked and paid between 8 December 2021 and 23 December 2021.
  • To receive your gift by Christmas, please be sure to book and pay by 4 December 2020.
  • Course schedules are subject to change, and course availability is on a first to book basis.
  • Whole team bookings are allowed.

Black Friday Special

Level up for the new year by booking your next ISTQB live online course with Planit! Book and pay for your course by 27 November 2023 to get 12 months of online self-study access to Planit Academy! Further conditions are below:

  • Cannot be used in conjunction with any other discounts, offers, vouchers or credits.
  • One Planit Academy subscription is granted per eligible course or subscription purchased, to be distributed at the discretion of the booking contact.
  • Eligible courses include any ISTQB live online courses. For view eligible course dates, visit our full course schedule.
  • The Planit Academy subscription does not apply for purchases of our non-ISTQB live online courses, or any of our ISTQB and non-ISTQB online self-study courses.
  • To be eligible, courses must be booked and paid between before or on 27 November 2023.
  • Course schedules are subject to change, and course availability is on a first to book basis.
  • Whole team bookings are allowed.

Christmas 2023 Amazon Echo giveaway

Stuff your stocking this Christmas by booking your next ISTQB live online course with Planit! Book and pay for your course by 23 December 2023 to get an Amazon Echo Show 8 with Alexa (2nd Gen) included free! Further conditions are below:

  • Cannot be used in conjunction with any other discounts, offers, vouchers or credits.
  • One gift is granted per eligible course or subscription purchased, to be distributed at the discretion of the booking contact.
  • Eligible courses include any ISTQB live online courses. For view eligible course dates, visit our full course schedule.
  • The gift does not apply for purchases of our non-ISTQB live online courses, or any of our ISTQB and non-ISTQB online self-study courses.
  • To be eligible, courses must be booked and paid between before or on 23 December 2023.
  • To receive your gift by Christmas, please be sure to book and pay by 4 December 2023.
  • Course schedules are subject to change, and course availability is on a first to book basis.
  • Whole team bookings are allowed.